Continuation of the Dinner Buffet Saga
After a few emails to the restaurant detailing my dissatisfaction (see previous post), I got this reply from their operations manager. What should I do now? Accept the refund? Or continue pursuing a case against them until they are fined for breaching NZ Fair Trading Act? Ano sa palagay niyo mga kakosa ang dapat kong gawin?
We are very aware of the details of the Fair Trading act. As you are aware our website has been changed to reflect the Oyster situation for the $19.95 Monday to Thursday promotion. We serve Oysters with our Full Dinner buffet Friday, Saturday and Sunday as per the Oyster shot on the right-hand side of our website as you sent me on Friday.
Our new Franchisee has agreed to give you a full refund under the circumstances and as I stated to you on Friday, he is extremely apologetic and the situation was not intentional but an oversight as previously stated with our Pakuranga restaurant on the night you dined.
To enable us to refund you the full amount spent at our Pakuranga restaurant could you please supply me with the name of the booking and the total amount spent on the night you dined?
Once I have the information I will have your refund processed immediately.
posted by Ka Uro at
12:30 PM
21 Comments:
If the amount to be refund could cover the price of your dinner and the "disgust" you felt, then accept it.
If you want to give them valuable lesson for their lousyness...go for it, either way you benefits, and other custumer too.
And please...invite me next time will you??? lolz ;)
By
Flex J!, at 1:35 PM, July 10, 2006
sori for the typo....
By
Flex J!, at 1:36 PM, July 10, 2006
I forgot to mention. Your letter is not subject to argument or justification. Any reply they have should be sent to the trade commission who will decide on how to act on your complaint. If they have further comments on your letter, tell them to address it to the trade commission. Conversely, cc the trade comm of your letters to Valentine's para hindi one-sided and view na dumarating sa trade comm.
If the guy wants a copy of the receipt, I suggest sending it via fax with a letter stating the matters I mentioned earlier in my emails and discussed over the phone.
Alam mo hindi kami nagka-problema ng ganito sa Val and Tino's Tapsilog.
By
T2O, at 5:47 PM, July 10, 2006
Now we know where NOT to go. Thanks!
By
T2O, at 5:50 PM, July 10, 2006
Speaking of B'days, my wife's on Wednesday. I had a similar experience years ago. I went inside S&C for a bottle of Diorella as b'day gift. I know they gift wrap all items especially if it's around $120, but , guess what? The sales ladies told me the don't and turn their backs after giving me the receipt.
Lesson learned. From then on I'd go inside S&C and look for the gift I like, then I'd go elsewhere and buy it.
By
T2O, at 6:00 PM, July 10, 2006
Naku- 'di nalibre and pagkain nyo...it pays to write a letter of complain- it benefits not only you(for the compensation) and them - for ideas of improvement and so as not to lose their customers. One time I wrote to BIC ballpen(NZ) re. brand new pen that didn't write, sent it to them and they thanked me and sent me a year supply of ballpen! Well don Ka Uro!
By
Vicky, at 9:14 PM, July 10, 2006
i mean WELL DONE! sorry nagmamadali kasi time na ng pagluluto! rgds
By
Vicky, at 9:15 PM, July 10, 2006
If pursuing it would mean more hassle and more time consumed for you --- and if you mind, then opt for the refund. From their letter, they seem courteous (hindi nang-aaway), so give them a chance?...errr.
It helps to know your rights and stand up for them. Many times, people just brush these things off as "istorbo" and as a result, don't get what they paid for. Something similar happened to me when I was back in Manila just recently - not on food, but on a pair of shoes that I bought. They sold me a faulty pair, and when I went back to exchange it, they didn't have any more of my size. I decided to choose other styles but wala ring stock! So I thought, just give me back my money and I'll return the faulty pair of shoes. Ang sagot ba naman sa akin "Ay ma'am, it's not in our policy to give refunds." What the heck?! I'm like, "hellooo you sold me something that I can't use and you don't want to give me back my money?" Hindi pa rin daw. So I demanded to speak to the manager, she said the same thing, they couldn't make a decision daw. So I told them that I demand to speak to someone who can make a decision ora mismo, and if they piss me off some more, I'm gonna read them the Consumers' Act. Ah, another thing, the manager even told me to "just choose another pair from the store." Ok lang sila???... she even incensed me more because I have the right to buy what I like and not "just any pair." Ayun, after around 20 minutes of argument, I finally won.
Ayun. Hayyy kakainis ano??? Anyway, I hope the Valentine's restaurant learns its lesson now!
By
Jovs, at 10:12 PM, July 10, 2006
General info lang. For future reference, the provision to quote is Section 9 of the Fair Trading Act. This refers to misleading or deceptive trade practices.
A cheeky tip: To get favorable response, remember that complaining is a lot like telling a joke. It's all in the delivery. There is no such thing as an inherently funny joke.
By
T2O, at 1:33 AM, July 11, 2006
Ang lagay eh??? Ano akala nila sa iyo Ka Uro, just-just (basta-basta)?? Eh paano na ang emotional damage nung pustiso mo na muntik na matraumatize sa tigas ng steak nila? Maibabalik pa ba nila yon??
At ang alta presyon mo? At yung puting buhok na biglang tumubo dahil nakunsumi ka?
Kidding aside, it's a good thing na inamin nila ang pagkakamali nila, at willing naman sila itama ito. Nasa sa iyo iyan kung tatanggapin mo ang apology nila at ang sign of goodwill(refund). I'm sure next time na dalaw mo doon ay VIP ang treatment nila sa iyo. Ingat lang sa mga kakainin ha, hindi natin alam kung ano ang inilalagay ng mga cook lalo na kapag natuklasan nila na ikaw yung nagreklamo hehe.
By
Unknown, at 3:50 AM, July 11, 2006
Hi Tito KU. Am not that well-versed with the Fair Trading Act (i should be- assignment ko).
A piece of my brain: accept the refund but make sure that the commerce commission is fully aware of what is happening - for records purposes. That way, may history na and Valentines Pakuranga.
Good luck!
By
Anonymous, at 9:08 AM, July 11, 2006
flex j.
salamat sa advice. ganun nga ginawa ko. i accepted the refund. sayang. hehehe.
KD,
tinanggap ko na yung offr nila na refund. gamitin natin next time sama kayo ni flex. pero sa ibang restaurant na lang. baka lasunin tayo sa valentines kapag nalaman nilang ako ang nag-complain.
T2Onit,
thanks for the legal advice. i copied the commerce commission of all our correspondences. bahala na silang gumawa ng hakbang laban sa V kung gusto nila. ako hapi na at ni-refund naman ang pera ko.
san pa ba pwedeng kumain ng mga seafoods dito sa akl? happy b-day kay tita L. san mo siya dadalhin? ok din dun sa Tony's Steak House sa Wellesley. i-order mo siya nung kid's meal na $10, busog na siya don. hahahah
vicky,
dapat lang na mag-complain kung nasa katwiran tayo. otherwise mag te-take advantage sila. at tama rin ang sinabi mo na nakakatulong din yon sa kanila na i-improve ang services nila dahil feedback yon galing sa kanilang customers.
jovs,
ang taray mo pala tita. hehehe. ako naman hindi ko kayang magkipagtalo sa kanila ng harapan kaya ini-email ko na lang sila. so far it's work twice now, including this one.
rhada,
ganun nga. pano ang emotional damage? once a year lang ang birthday ng tao, sisirain pa nila ang occassion. ipakita ko kaya ang mga lamat sa pustiso ko ano? hahaha
ah hindi na ako magpapakita muna sa restaurant na yon. baka nga kung ano pa ang ilagay sa pagkain ko kapag nalaman nila na ako ang nagreklamo.
trotskybee,
in-accept ko na yung offer nila ng refund at ang apology nila. kahit na nai-forward ko na yung complaint sa commerce commission. it's upto the CC to find out if Valentines violated a law or not and if they did kung gusto nilang patawan ng fine. hindi lang naman ako ang na-mislead sa ads nila. marami pang iba. so me receiving a refund should be irrelevant to the case. yan ang sabi ni atty T2Onit.
By
Ka Uro, at 11:26 AM, July 11, 2006
Matanda kana at matured ka Uro, kayang kaya mo nayan at alam mona gagawin mo! heheh!! ala akong alam i comment kc kinoment na nilang lahat.. alangan nmang ulitin kopa! hahaha
By
lheeanne, at 1:45 PM, July 11, 2006
KU,
..good u accepted the refund already...then why not celebrate again the bday with wife and u alone? (dinner w/ candle light) and make up for the dissapointed evening last time?
... aww sweet ^_^ ...penge Lobster ha *smiles*
...for sure they've learned their lesson now! Good job KU!!
enjoyyy!
cheers,
-kathy-
By
Kathy, at 1:49 PM, July 11, 2006
good move, kung ako din yun, tatanggapin ko na lang ang refund then celebrate ulit hehe.. tho here in france, bihira ang palpak na service, puro ba naman reklamador at hard to please mga tao dito.. and for some instances like late trains, di mo na kelangang magreklamo, at the end of the voyage, me employees na sila na nagdidistribute ng envelopes for refund..o di ba..
By
Analyse, at 8:24 AM, July 12, 2006
I'd go with the 'filing of the complaint' para matuto sila... kung hindi baka mamihasa at maging abusado pareho sa SM ng pinas.
By
Senorito<- Ako, at 2:49 PM, July 12, 2006
kamo refund tas ano 1 year free dining for party of four...heheh joke lang po!
By
Anonymous, at 4:39 PM, July 12, 2006
uy natanggap mo na pala ang refund, dapat may celebration ang blogkada!
good move KU! at least pinaalam mo sa kanila na di bobo ang pinoy!
By
Mmy-Lei, at 9:04 PM, July 12, 2006
tama ung nagreklamo ka.... buti naman ata tanggap nila pagkakamali nila..
ano sabi mmylei? nakuha mo na refund? ayos yan hehhe
By
Anonymous, at 9:17 PM, July 13, 2006
Im happy you took the refund, they should have added something extra as payment for the wasted evening that should have been celebrated somewhere better.
By
Any given madness, at 9:45 PM, July 13, 2006
K U,
kaya ka naman nagalit, kasi of all items, oysters pa ang nawala. e potent aphrodisiac pa naman yon! haha joke lang...
malimit mangyari ito sa amin sa TGI fridays. either biglang may sumusulpot na ipis from under the table, o inaabot ng 1 hour bago ma-serve ang order namin. after complaining, the "worst" freebie we got was free dessert, and the "best" was whole tab on the house.
so it pays to voice our disappointment over service, especially when we feel short-changed.
good you accepted the refund, idol! meron kang extra budget pang wine-and-dine kay misis! :)
- jazzyjayt
By
Anonymous, at 3:27 AM, July 14, 2006
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