After a few emails to the restaurant detailing my dissatisfaction (see previous post), I got this reply from their operations manager. What should I do now? Accept the refund? Or continue pursuing a case against them until they are fined for breaching NZ Fair Trading Act? Ano sa palagay niyo mga kakosa ang dapat kong gawin?
We are very aware of the details of the Fair Trading act. As you are aware our website has been changed to reflect the Oyster situation for the $19.95 Monday to Thursday promotion. We serve Oysters with our Full Dinner buffet Friday, Saturday and Sunday as per the Oyster shot on the right-hand side of our website as you sent me on Friday.
Our new Franchisee has agreed to give you a full refund under the circumstances and as I stated to you on Friday, he is extremely apologetic and the situation was not intentional but an oversight as previously stated with our Pakuranga restaurant on the night you dined.
To enable us to refund you the full amount spent at our Pakuranga restaurant could you please supply me with the name of the booking and the total amount spent on the night you dined?
Once I have the information I will have your refund processed immediately.